![]() But, there are several regulations to keep in mind. Yes! Engaging in two-way texting with customers is legal. Is engaging in two-way conversations with customers legal? While many businesses use two-way texting to provide support, send surveys, and answer questions. Many businesses use one-way SMS to send out text blasts like emergency alerts or important news updates. In other words, you can both send text messages and receive them. On the other hand, two-way SMS allows you to have back-and-forth conversations with customers. One-way text messaging is being able to send text messages, but not being able to accept replies. What’s the difference between two-way texting and one-way texting? That way, you can get these messages to customers, employees, or leads at the right time. Pick a two-way texting provider that allows you to schedule messages to send around the clock. If someone replies to your mass text, you will initiate a one-on-one conversation with them. This can save your team time if you want a consistent message to go to your contacts. Mass textingĬonsider picking an SMS provider that also enables mass texting, which is a one-to-many service. Seeing these metrics will allow you to improve team efficiency. Performance trackingįind a texting service that allows you to track two-way texting metrics like response time. If you are in healthcare, you would want to select a HIPAA-compliant platform. Pick a texting solution that prioritizes security. When it comes to two-way texting, you want your conversations and data to be safe. Make sure you choose an SMS platform that takes compliance seriously to avoid legal repercussions and fines. There are several laws, like the TCPA, that you need to follow. You want an SMS provider that understands the regulations surrounding SMS. You want to be able to quickly add new contacts, upload contact lists, and remove contacts. You will want a two-way texting provider that makes it easy to manage contacts. ![]() If you want to text from your landline, VoIP, or existing business number, make sure to look for a provider that can text-enable it for you. This can help speed up otherwise lengthy conversations and improve customer service. Choose an SMS provider that allows you to send and receive multimedia messages like photos, GIFs, or links. Sometimes a picture is worth a thousand words. For example, consider creating templates to answer some of the most common customer questions. Pick an SMS provider that allows you to create and store text templates. SMS templatesĭon't waste time typing the same messages over and over. This is helpful as it can keep your SLA down, and let clients know you will reply during business hours or whenever you are available. As a result, consider an SMS platform that allows you to send auto-reply messages. Enjoy your experience with way2sms.With two-way texting, customers can reach out to your business at any time. So what are you waiting for ? Now you can send your SMS for free. You will not need to SMS recharge for your mobile.Even if you love mobile messaging, you can get the mobile application for way2sms. ![]() ![]()
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